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Privacy Policy

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This privacy policy statement informs how the Bergen International Festival (hereafter "FiB", "Festival", "we" or "us") collects and uses personal data about our customers, visitors of our website, volunteers and other persons who are in contact with us. 

Last updated: 7 March 2022

Responsibility for the processing of personal data at FiB

The Bergen International Festival, under the Festival director/managing director, is the data controller of the company's processing of personal data. The data controller has the responsibility that the treatment of personal data is in accordance with current General Data Protection Regulation (GDPR). 

If you have questions about this statement, or our treatment of personal data in general, you may contact us:

  • Phone: +47 55 21 06 30
  • E-mail: info@fib.no
  • Post: Pb. 183 Sentrum N-5804 Bergen 

The website fib.no

The acting Communications and Digital Manager has the daily responsibility for the Festival's processing of personal data on our website fib.no, unless otherwise stated under each item. 

It is voluntary for those who visit the website to provide personal information regarding services such as receiving newsletters and text messages, asking questions via the chat service, participating in competitions or volunteering. The basis for processing data is the consent of the individual unless otherwise specified. Today's website is developed and operated by Bouvet. Information collected in connection with the use of the website is stored in the Azure Database service. Only the Festival and Bouvet (with subcontractor) have access to the data collected.

Online Statistics

The Festival collects de-identified information about visitors to fib.no. The purpose of this is to develop statistics that we use to improve and further develop information services on the website. The information is not used to identify the user as a person, but to create statistics that show, for example, which pages are most visited, the most popular campaigns and ticket sales.

The data is processed in a de-identified and aggregated form. De-identified means that we can not track the information we collect back to the individual user. We receive the entire IP address, but the IP address is de-identified so that only the first three groups in the address are used to generate statistics. That is, if the IP address consists of the numbers 195.159.103.82, only 195.159.103.xx. is used. Also, IP addresses are processed at an aggregated level, meaning all data is merged into a group and not processed individually. The analytics tool that we use on our website is Google Analytics, which is an open source tool (GPL).

Cookies

Fib.no use cookies. Cookies are small text files that are placed on the user's device when they download a webpage. The Festival uses cookies to generate traffic analyses so that we can improve the user experience and searches for Festival programme on our website. We are obliged to inform the user about this, and if the user agrees they can continue to use the site as normal. Alternatively, they must disable the use of cookies on their device.

Other uses for cookies

Cookies are also used for marketing on social media or through media networks. So-called retargeting marketing uses cookies to track the user's interests and show the user relevant marketing. For this, we use service providers such as Facebook and Google Adwords / YouTube and Schibsted Media Group. We also use cookies to track user behavior, technology, purchases and purchase patterns, as well as other relevant information on our website. These are anonymized data that say something about how fib.no is used by all visitors. The storage of data and processing of this information is not permitted unless the user has been informed and has agreed to the processing. The user must be notified of and approve which data is being processed, what the purpose of the processing is and who processes the data, per the "Electronic Communications Act" section 2-7b.

Facebook has its own cookies that are stored when you use their services, in addition fib.no has links to Facebook which tells something about user behavior on FIB's websites, so this can provide the basis for relevant marketing via Facebook's services.

We use the following Google cookies for web traffic statistics:

  • _utmz describes how you ended up on our site. (Search, click on link, ad etc.)
  • _utma describes how many times you have visited us.
  • _utmb and _utmc describe how much time you spend on our pages.

Chat

The Sales and Marketing Manager in the Marketing and Communication Department has the daily responsibility for the Festival's chat service on our website.

The Festival uses LiveHelpNow and has up to four users/operators. Visitors to the site will automatically see a pop-up window asking if they want to chat. The chat is answered by employees in the Marketing and Communication Department who can among other things see the IP address, browser, country, region and previous chats on the same day from the same IP address.

When the chat has ended, all operators receive a copy of the chat. This is used for training and improvement of internal communications, and the e-mails are deleted continuously. If no operators are logged in, the visitor can leave a message. Such messages will be sent to the Sales Manager by e-mail, who will reply and then delete the inquiry. The system generates anonymous statistics.

Newsletters and email offers

The Communications and Digital Manager in the Marketing and Communication Department has the daily responsibility for the Festival's text newsletter service.

The user can choose to subscribe to newsletters to receive e-mails containing news, offers and information about the Festival and, in some cases, also marketing from our close partners and sponsors. 

Surveys

The Sales and Marketing Manager in the Marketing and Communication Department has the daily responsibility for the Festival's surveys. The Festival uses Alchemer to conduct surveys. We will always inform the user about the purpose of the survey and whether it is anonymous or not. The Festival will not share the information with others or use the information for purposes other than those specified.

Anonymous surveys

If the survey is anonymous, the Festival or Alchemer will not collect any information that can be linked to the user.

Identifiable surveys

If the survey is not anonymous, the Festival can identify those who have answered the survey. 

Organising the Festival's volunteers 

In order to recruit and organise the Festival’s volunteers, FiB collects and treats the information necessary to carry out this work. Crescat supplies the system FiB uses to organise volunteers including planning and assigning shifts and sending out information to volunteers.  

A data processing agreement between FiB and Crescat regulates the information FiB has access to and how it is treated. Mandatory information includes name, e-mail address and preferred work role. Non-mandatory information includes telephone number, language skills, availability and other comments. The information is stored in Crescat’s cloud service.  

The personal data is treated in order to carry out an agreement, cf. GDPR article 6 number 1 b). The data is deleted within one year, unless the volunteer consents to receiving information from FiB regarding future volunteer opportunities, cf. GDPR article 6 number 1 a). With consent, the work experience and contact information will be stored until the consent is withdrawn. Volunteers who choose not to participate in volunteering at FiB will be deleted after 3 years of inactivity.  

The volunteer can at any time ask for request to see, delete or correct information about themselves. The information about the volunteer shall only be treated in the way and with the purpose described in this privacy policy. Audience and volunteer coordinator Frida Riisnes can be contacted by phone +47 55 21 06 30 or email frida@fib.no with questions about access, correction or deletion of personal information in Crescat.

The information is stored in Luxembourg and USA. The basis of transfer is EU’s standard agreement.

Ticket system

The Sales and Marketing Manager in the Marketing and Communication Department has the daily responsibility for the Festival's ticketing system.

A company may process personal data if it is necessary in order to safeguard a legitimate interest which weighs heavier than the consideration of the individual's privacy. The Festival will, therefore, contact customers with information related to purchases if there are significant changes to an event. This includes information about cancellations, a change of venue, and significant programme changes.

Rights

When businesses treat personal data about you, you have the right to be informed about the treatment. FiB complies with the duty to provide information in this privacy statement and will as a main rule refer to this statement when asked to provide information.

Below, you can read more about your rights and how you can exercise your rights.

Access to own information

You can request a copy of all the information we process about you.

Correction of personal data

You may ask us to correct or supplement information that is incorrect or misleading.

Deletion of personal data

You may in some cases ask that your personal data is deleted before our regular deletion deadlines expire.

However, we inform you that we cannot delete information that is necessary for compliance with a legal obligation which requires processing, or if there is a dispute and the information is necessary for the establishment, excercise or defence of legal claims. 

Restriction of processing of personal data

In some situations, you may also ask us to limit the processing of information about you.

Object to the processing of personal data

In some situations, you are entitled to object to our processing of information about you.

Data portability

If the treatment of personal data happens with the basis of consent or an agreement with you, you may ask us to transfer the information about you to you or to another controller.

How to exercise your rights

You may exercise your rights by sending an e-mail to info@fib.no. We will reply as soon as possible, and within 30 days at the latest.

If necessary, we will ask you to provide identification or other information in order to confirm your identity before we can fulfill your rights.

Complaints

You have the right to complain to The Norwegian Data Protection Authority if you feel that we do not comply to Personal Information Act. You can find more information about how to complain at The Norwegian Data Protection Authority’s website. We do hope that you will let us know first, so that we may have the opportunity to rectify the situation. Complaints can be sent to info@fib.no.

Changes to the privacy policy statement

We will update this privacy policy statement when necessary, and you will always find the latest version on our website. If there are major changes in the collection and treatment of personal data, or changes that require renewed consent from you, we will alert you about this.

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