Information for registeredvolunteers

Volunteer benefits

• T-shirt

• Tote bag

• Two complimentary tickets to Festival events of your choice; email billett@fib.no if you wish to collect these before the ticket booth opens 

• 30% discount on additional ticket purchases 

• Free admission to Festival events with available seating 30 minutes before start time (excluding Siljustøl and Grieg's villa) 

• Kick-off and after-party 

• Certificate of service upon request before 10 June 2024 

Pass and attire 

All volunteers will receive a pass and benefits at the kick-off before the Festival. The pass should be worn visibly around your neck when you are on duty and must not be used by others. You can also collect your pass and festival benefits at the Festival's information and accreditation room from 21 May at Kulturhuset in Bergen. 

During the shift, volunteers should wear the Festival T-shirt, black bottoms, and the pass visibly around the neck.

The Festival uses Crescat to organize shifts. Here, you can:

• Get an overview of all available shifts.

• Secure your spot on the shifts you desire.

• Read information about the tasks associated with the shift.

Each shift has contact information for a responsible person. For large events, there is a dedicated shift leader who delegates tasks and follows up with volunteers. For smaller events, tasks are described in the shift information, and the volunteer coordinator is available by phone.

Navigating in Crescat

You will receive a personal link to Crescat via email. Save it to your phone's home screen for easy access. You do not need a username or password.

Under "Dashboard," you will find the job description for your role and other useful information.

Shift registration

• Available shifts are displayed under "Claim shifts"

• Sign up for a shift by pressing "Claim" and then "Claim shift"

• See your upcoming shifts under "My Shifts"

• You can unregister from a shift up to 72 hours before it starts. Open the shift and press "Change shift." You can choose to keep it until someone else takes it or remove it entirely.

Reminder and registration of hours

• You will receive an email reminder 24 hours before the shift starts.

• You must check in and out to register hours. Do this in Crescat under the "Shifts" tab.

• If the shift lasts longer than scheduled, adjust the end time and check out before leaving the venue.

Attendance

It is important that you arrive on time for your shift. We understand the possibility of illness or other unanticipated event.

• In case of illness or other events within 72 hours before the shift starts, send an email to frivillig@fib.no

• If you are delayed, inform the contact person specified in the shift.

Ticket scanning

The Festival's sales staff scan tickets at most venues, but we also need assistance from volunteers. You will receive training from a responsible person on site. 

Pass queue

For concerts with high demand, the shift leader organises a queue for pass holders, who are admitted after ticketed audience members. The Festival does not have a guest list at the door. 

Den Nationale Scene

• Everyone must have a ticket to enter. 

• Available tickets can be collected at the theater's ticket booth 30 minutes before the show starts. 

Grieghallen 

• Everyone must have a ticket to enter. 

• The shift leader organizes a queue for pass holders. 

• Pass holders can collect tickets from the ticket seller 30 minutes before the show starts. 

• Unused tickets must be returned. 

Entry to the venue

Audience members are admitted to the venue 30 minutes before the show starts. Volunteers will remain outside the door for 5–10 minutes after the concert starts to admit latecomers upon the first applause.

Counting and pass overview 

We count the number of audience members at each event to keep track of the festival and gather useful statistics. This information is used for marketing, planning, and funding applications. Volunteers are largely responsible for counting. You will receive information about counting procedures when you arrive for your shift. 

An overview of the passes can be found under ‘Documents’ in Crescat.

You will find the Festival's accreditation office on the 2nd floor of Kulturhuset in Vaskerelven, with the following opening hours: 

• Tuesday 21 May–Saturday 25 May: 12:00–18:00 

• Monday 27 May–Tuesday 4 June: 12:00–16:00 

• Sundays: Closed 

Here, you can drop by for a well-deserved break and a cup of coffee between shifts and have a chat with your fellow volunteers.

Festival volunteer Facebook group

Join our Facebook group for volunteers! Here you can connect with other volunteers, get to know about social meeting points and events, as well as share experiences and pictures from the Festival. Search for 'Festspillenes frivillige' and ask to join the group.

Share your story! 

The Festival is active on social media to showcase the Festival and those who contribute to it. You can help us by sharing your experience of being a volunteer, and we would be happy to see your unique perspective on the Festival! 

• Facebook

• Instagram 

• TikTok 

• YouTube 

• LinkedIn