Information for registered

volunteers

👥 Information meeting 

In May, we invite all volunteers to an information meeting. Here you will get practical details before the festival begins, get to ask questions, and we will introduce you to Crescat (our volunteer system). 

Around the same time as the information meeting, all shifts will be available in Crescat. You will then be able to see: 

• The shifts we have assigned to you  

• All available shifts you can sign up for 

⭐ Request your preferred shifts – deadline 30 April 

Before the shifts go public, you can submit up to 3 preferred shifts. 
Examples: 

• “I’d like to volunteer at the Opening Ceremony” 

• “I’d love a shift during the Closing Concert” 

🎯 First come, first served! Email your wishes (in priority order) to frivillig@fib.no
⏰ Deadline: 30 April 

We’ll do our best to accommodate your preferences, though we can't guarantee availability. 

🎟 Free tickets 

All volunteers receive two free tickets to festival events (student volunteers receive one). You can already now explore the programme and decide which events you'd like to attend. 

Before the festival: Email billett@fib.no to reserve tickets early. Please include: 

Your full name 

That you’re a volunteer 

The event(s) with date(s) you wish to attend 

During the festival: You can collect your free tickets at the ticket booth at Torgallmenningen. 

What do you get as a volunteer at the Festival? 

As a thank you for your contribution, you’ll receive: 

• A festival T-shirt and other festival items 

• Two free tickets to events of your choice (one if you’re a student volunteer) 
    → Pick these up at the ticket booth at Torgallmenningen 

• A volunteer pass giving free access to events with available capacity, 30 minutes before start (Not valid for events at Siljustøl and Grieg’s villa) 

• 30% discount on other ticket purchases 

• Kick-off and after-party for volunteers 

• A certificate of participation upon request – must be requested by Tuesday 10 June 2025  

Pass and dress code 

You will receive your volunteer pass and festival items at the information meeting/kick-off. If you cannot attend, you can collect them from the accreditation booth at Det Vestnorske Teateret from Tuesday 20 May and throughout the festival. 

While on shift, volunteers are expected to: 

• Wear the festival T-shirt 

• Wear black trousers/skirt (or other neutral bottom wear) 

• Display the volunteer pass clearly around the neck 

🎟 Your pass is personal and must not be used by others. 

At Bergen International Festival we use Crescat to manage and communicate about volunteer shifts. Crescat is a Norwegian-developed digital tool designed for planning and running events. 

When you are assigned a volunteer role, you will receive an email with a link to your personal Crescat page. 

What do you use Crescat for? 

On your personal Crescat page, you can: 

• See which shifts you’ve been assigned 

• Sign up for available shifts 

• Read information about each shift 

• Access your role description 

Contact person and meeting point 

Each shift includes the name and contact details of your main contact. 

• For Audience Hosts, this will usually be the Shift Leader – the person responsible for welcoming volunteers, assigning tasks, and supporting you during the shift. 

• At smaller events, there may not be a Shift Leader. In this case, another contact person will be listed – for example, the Venue Manager or the Volunteer Coordinator. 

• Festival Assistants and Artist Hosts report to the Volunteer Coordinator. 

• Info Hosts work most closely with the Accreditation Manager. 

📍 Your shift will always be linked to a specific location. If you are unsure where it is, you can find addresses and maps of all festival venues at www.fib.no.  

Your personal Crescat page doesn’t require a username or password – all you need is the link you received by email when your role was assigned (the “Open My Page” button is the link). 

We recommend saving your Crescat page to your phone’s home screen for easy access. You can always return to the original email if you need the link again. Can’t find the email? Just contact us at frivillig@fib.no for a new one. 

📍 I: Home 

This is your personal dashboard. Here you’ll see your assigned role and an overview of: 

• How many hours you’re expected to work 

• The shifts you’re signed up for 

• (Later) the hours you’ve already completed 

You’ll also find important documents like your role description and volunteer contract under ‘Info Sections’. 

🕒 II: My Shifts 

Here you’ll find all the shifts you’re signed up for, including details like time, location and your contact person for the shift. 

📌 III: Claim Shifts 

This is where you can sign up for available shifts. You can scroll through different dates. 

• If a shift is fully staffed, it will disappear from the list – but it might reappear if someone cancels. 

• New shifts may be added throughout the festival, so check back occasionally. 

• To view details about a shift, click the arrow next to the time. 

• To sign up: Press “Claim” → then “Claim Shift”. The shift will now appear under “My Shifts”. 

🔁 Shift changes 

You can remove yourself from a shift up to 72 hours before it starts. To do this: 

• Go to “My Shifts”, click the shift, then choose “Leave Shift”. 

You’ll get two options: 

• Remove when claimed: You still have the shift unless someone else claims it. 

• Remove now: You’re removed from the shift immediately. 

⏰ Less than 72 hours before the shift? If you for some reason cannot attend your shift, contact Mari at frivillig@fib.no. If it’s urgent, contact the person listed as your shift contact. 

📞 IV: Contacts 

Here you’ll find the phone number to the volunteer hotline and other important numbers during the festival. 

👤 V: My Profile 

This section shows the info you entered during registration. You can update your email address or other details if something needs correcting. 

⏰ Reminders and time registration 

You’ll receive an email reminder 24 hours before your shift starts. When you arrive, you need to check in and out via Crescat to register your hours. Your Shift Leader can help you with this if you are unsure.  

Many volunteer tasks during the Festival involve welcoming and managing the audience at events. This includes helping with admittance and counting attendees. 

🎫 Ticket scanning 

Ticket scanning is usually handled by Festival sales staff, but volunteers often assist. If this applies to your shift, you’ll receive instructions on-site from the responsible staff. 

Pass queue 

At popular events, the Shift Leader may organise a separate queue for pass holders. These guests are admitted after ticketed audience members, and only if there is available capacity. 

• A full overview of different passes and their benefits will be available in Crescat. 

• There is no guest list at the door. 

• At Grieghallen, all pass holders must collect a physical ticket from the box office (starting 30 minutes before the performance). Unused tickets must be returned. 

🚶 Welcoming the audience 

At most venues, doors open 30 minutes before the performance begins. 

• Volunteers should remain outside the hall door for 5–10 minutes after the start to allow latecomers in during the first applause. 

• Audience members should only be admitted during applause, not mid-performance. 

• If you’re unsure, ask your Shift Leader. 

📊 Counting 

We are required to keep track of the number of attendees at each event. At non-ticketed events, counting is a key part of the volunteer role. 

If you’re assigned to count the audience, your Shift Leader will explain how it should be done. 

This year, the Festival returns to Det Vestnorske Teateret (formerly Logen) – a central hub for volunteers! 

📍 Here’s what you’ll find: 

• The Accreditation Booth – base for Info Hosts and pick-up point for passes and festival items 

• The Volunteer Lounge – located on the 3rd floor outside Skifte. Come here for a break, coffee and a chat with fellow volunteers 

• The Festival Bar – open during the festival in Skifte. Show your volunteer pass to access special offers 

⏰ Accreditation Booth opening hours: 

• Tuesday 20 May – Sunday 25 May: 12:00–18:00 

• Monday 26 May – Tuesday 3 June: 12:00–16:00

💬 Facebook group & social media 

Join our closed Facebook group “Festspillenes Frivillige” to share experiences, photos, and social updates during the festival. It’s also where we coordinate social gatherings. 

📸 Feel free to tag us in your posts on Facebook and Instagram – we love seeing what you're up to!